Customer Service Representative – Part Time (Remote) @YogaOutletcom #Part Time #RemoteJobs Campbell, USA (24 views)

Anywhere
April 21, 2017

Spiraledge is a leading internet retailer and healthy living company. As the parent company of fast growing e‐commerce sites SwimOutlet.com  & YogaOutlet.com, Spiraledge Inc. has been recognized as a Gold‐Level Fit‐Friendly Worksite at its headquarters in Campbell, CA. Both SwimOutlet.com and YogaOutlet.com have been named an Internet Retailer Hot 100 Company.

SwimOutlet.com is the largest online specialty store for aquatics in the United States and has the largest selection for swimming, fashion swim, beach and surf!

YogaOutlet.com is the fastest growing multi-branded online yoga retailer, offering a broad selection of yoga brands and yoga-inspired products to all levels of yogis and fitness enthusiasts.

Benefits for part-time employees include 401K with matching and employee discount from any of our sites
Position Summary:
This is a remote position. However, it requires residence in California and 2 weeks of full time training.
The customer service representative responds accurately and efficiently to our customer needs regarding products and order inquiries via phone, email and Live Chat. The ideal candidate has excellent communication skills, genuine empathy and the ability to represent our brand with pride. Representatives are expected to adapt to changes, contribute to improving the overall site experience, and follow through on resolving customer issues with good judgment and a sense of urgency.

Responsibilities:

  • Maintain high levels of customer service
  • Answer customer calls and respond to emails
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Process orders and resolve issues according to procedure
  • Identify and escalate priority issues and route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Adhere to the work schedule with regard to start and stop times and breaks
  • Maintain a positive work atmosphere that strengthens the team
  • Perform other duties and projects as assigned
  • Conform with and abide by all regulations, policies, work procedures and instructions

Qualifications:

  • B.S. degree with 1+ years of phone based customer service or call center experience a plus
  • Excellent customer service and interpersonal skills
  • Strong written and verbal communication skills
  • Attention to detail and follow through
  • Proficient use of Microsoft Word, Outlook, Excel and Windows software
  • Ability to utilize the computer and phone simultaneously with accuracy and efficiency
  • Ability to work independently and in a team environment
  • Ability to maintain a positive attitude when dealing with all customers and co-workers
  • Fast typing skills (40 + WPM)
  • Passion for living an active lifestyle or sports a plus! 

Physical Demands:
The employee is regularly required to sit, talk and hear frequently; use hands and fingers to type, write; reach with hands and arms for tasks such as keyboarding, opening filing cabinets, and some light lifting as necessary to function in an office environment.

Part Time Shifts Needed – Must be able to work one of the following shifts: 

Shift 1: 
Monday & Friday 2:00pm-8:00pm 
Saturday & Sunday 8:00am-5:00pm

Shift 2:
Thursday & Friday 2:00pm-8:00pm
Saturday & Sunday 8:00am-5:00pm

Tags: #Jobs@YogaOutlet #StartupJobsinAnywhere #CustomerSupportJobsinstartup #StartupjobsinYostartups

Established in: 2012

Country Where Job Is Located: Anywhere

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